Kelly Kita
Executive Consultant

Select Project Experience:

A Mid-Sized Energy Firm was making significant technological changes in its project financing and monitoring processes, and needed to ensure its field organization could use the system effectively – and consistently. Kelly collaborated with the team to develop a training program that introduced the new process and systems, under challenging timelines, as the design team simultaneously developed the new process. She co-delivered the program to over 500 Engineers and Regional Leaders, with consistently high participant satisfaction.

Bahamas Telecommunications Company needed to drive out costs while building project management and process improvement skills within the organization. Kelly defined, scoped, and prioritized the improvement opportunities, and gained executive sponsorship. She established project teams and team leaders, and coached them in project activities for measurement, analysis, and stakeholder communications. The teams developed solutions and process redesigned that achieved as much as 50% improvement.

Alberta Health Services organization committed to improving the service by significantly reducing the time to treatment in its hospital emergency departments. Kelly worked with the interdisciplinary teams of two hospital sites to identify barriers to patient flow, redesign processes, and integrate Lean principles into operations activities. She also provided coaching on culture change to support the change initiative and build internal capacity for ongoing continuous improvement. The sites are on their way to achieving provincial targets, while dealing successfully with an increase in patient volumes.

While at GE Capital, the multi-national finance corporation within General Electric, Kelly had responsibility for building and sustaining the Lean Six Sigma skills across the organization. She established and led an international, centralized staff of trainers in deploying learning programs across 25 business divisions, in 11 languages, for over 80,000 employees ranging from senior executives to hourly workers. Kelly also managed and continuously improved the certification testing program. During her tenure she was able to reduce training costs by over $6.0M and reduce classroom time by 50%.

Principal Financial Group implemented a Lean Six Sigma initiative to support its goal of increasing productivity and effectiveness to proactively improve its market position. Kelly co-facilitated, with internal management, a custom-designed functional review process that assessed customer feedback, internal operational performance measures, and employee productivity and performance measures to determine primary opportunities for short- and long-term improvements. The approach continues to be applied annually to identify priority improvement projects.