- Group or Team Structure
- Inquiry vs Advocacy
- Decision Making Tools
- Negotiation Skills
- Presentation Tips
- Feedback Guidelines
- Conflict Resolution
This is a 2-day, interactive workshop that allows participants to learn and practice the arts of active listening, giving feedback, handling conflict and other critical business communication skills. This course is full of practical tips on running teams, handling group interaction and presenting material. The format is fast-paced, hands-on and has been effective with leadership groups, sales teams, and backroom operations.